Reference

What You Agree To When You Use wasiat4

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and every session you run through wasiat4 — whether you are on mobile in Makassar or switching to desktop later.

Account terms apply from first loginDANA, OVO, GoPay coveredEligibility subject to local lawUpdates notified via account dashboardContact support for any clause question
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wasiat4 What You Agree To When You Use wasiat4
ACCOUNT SECURITY POSTURE

How We Handle Your Data and Account Safety

These six points reflect how wasiat4 manages account data, cookie behaviour, and security practices as part of these terms. Each one describes a real operational step — not a general statement — so you know exactly what to expect when you are logged in, when you make a payment, and when you request account changes.

Account Data Retention

We keep your account records — including wallet transaction logs for DANA, OVO, and GoPay — for as long as your account is active and for a defined period after closure. You may request a summary of stored data by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure how pages load on your device. You can adjust cookie settings in your browser at any time, but some account functions depend on session cookies to work correctly.

Login Verification

Every login triggers an OTP to your registered mobile number. This step applies each time, including when you switch from mobile to desktop. If you receive an OTP you did not request, contact support immediately so we can lock the account from our side.

Wallet Verification

When you link a new DANA, OVO, or GoPay wallet to your account, we verify that the wallet name matches your registered account name. This check protects both parties and is a non-negotiable step before any withdrawal can be processed to a new wallet.

Data Access Requests

You have the right to ask what personal data we hold on your account. Submit a formal request via email — include your account ID and the specific data category you are asking about. We aim to respond within the timeframe required by applicable local rules.

Account Closure Process

To close your account formally, contact support through live chat or email. We will confirm your identity, process any outstanding balance back to your linked wallet, and deactivate the account. A closure confirmation is sent to your registered contact after processing.

REACH US DIRECTLY

Where to Send Your Terms Questions

If any clause in these terms is unclear, or if you need to request a change to your account details, our support team handles both. You can reach us through live chat inside the platform, by email, or via our WhatsApp channel. We aim to respond to terms-related queries within one business day, and account-closure requests are processed as a priority.

Team online

Live Chat

Open the chat icon from inside your account dashboard. Our team can walk you through any clause, explain how the terms apply to your DANA, OVO, or GoPay wallet, and escalate account issues without delay.

Email Support

Send a detailed message to our support address if your question needs a written record. Include your registered account ID so we can pull your file immediately. Email responses cover complex terms queries and formal account requests.

WhatsApp Channel

For quick terms clarifications — such as which wallet types are accepted or how withdrawal verification works — our WhatsApp channel gives you a fast direct line. Use it for short questions; for formal requests, email is more appropriate.

Common Questions About These Terms

The questions below cover what we hear most from people who want to understand how the terms actually work — from wallet linking and account conduct to what happens when terms are updated or when you want to close your account entirely.

These terms take effect the moment you confirm your account registration. From that point, every action — including deposits via DANA, OVO, or GoPay, and any session in the lobby — is covered by the current version of the terms in place at that time.

We display a notification inside your account dashboard the next time you log in after an update. The notification includes a summary of what changed and the date the new version takes effect. We do not rely on email alone, so check your dashboard after any absence from the platform.

No. The wallet you use — whether DANA, OVO, or GoPay — must be registered in the same name as your wasiat4 account. Mismatched wallet names are flagged during verification and the transaction will not clear until the name matches your account record.

We may suspend or permanently close an account that violates these terms. Before any permanent action, we will attempt to contact you through your registered details. Any balance remaining at the time of suspension is held pending an investigation, and the outcome depends on what the review finds.

The same terms apply regardless of the device you use. Whether you access the lobby on a phone, tablet, or desktop browser, your account behaviour, wallet activity, and session conduct fall under the same set of rules. Device type does not create separate terms.

Email our support team with your account ID and specify the data category you want — for example, transaction history or session logs. We process these requests according to local regulatory timeframes. Live chat is not the right channel for formal data requests; use email so there is a written record.

Accounts on wasiat4 are personal and non-transferable. You may not share your login credentials, assign your account to another person, or allow a third party to operate your account. Doing so is a breach of these terms and may result in permanent account closure.

Where a conflict exists between these terms and a legal requirement in your jurisdiction, the local legal requirement takes precedence. We operate only where local law permits. If you are unsure whether access to specific features is allowed in your region, seek independent local legal advice.

Once you formally request closure via email or live chat, we verify your identity, process any remaining balance back to your linked DANA, OVO, or GoPay wallet, and deactivate the account. We send a confirmation to your registered contact once the process is complete. Timing depends on any pending transaction checks.

Reach out to our support team directly — live chat for quick questions, email if you need a formal written response. Provide your account ID and describe the specific clause or decision you are disputing. We review all disagreements and respond within one business day for standard cases.

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